Insurance claims, handled start to finish.
We work with every insurance company. We write the estimate, talk to the adjuster, request supplements and keep you updated until you get your car back.
- 24/7 accident help
- All insurance companies
- Lifetime body & paint warranty†
- Se habla español
How an insurance repair works at NewGen
We work with every insurance company — Geico, State Farm, Progressive, Allstate, Farmers, Mercury, USAA, AAA, Nationwide, Liberty Mutual and others. Whether the claim is with your insurer or the other driver's, we handle the estimate, the adjuster and the supplements.
Free estimate & photos
We inspect the car, take photos and write a detailed estimate in the same system insurance companies use.
We contact your insurer
Give us your claim number. We send the estimate and photos to the adjuster and schedule any re-inspection.
Supplements for hidden damage
Hidden damage often shows up after teardown. We document it and request a supplement so it's paid for.
Rental and towing
If your policy includes rental coverage, we coordinate it with your insurer. Towing after a covered accident is often covered too.
Status updates
We keep you updated by phone or text until the car is ready.
Payment
Your insurance pays us directly for the approved repair. You pay your deductible, unless deductible help* applies.
Under California Insurance Code § 758.5, your insurance company can't require you to use a specific repair shop. You can get your car repaired at NewGen Auto Repair even if your insurer suggests another shop.
- Send a few photos of the damage — 2 minutes
- We reply the same day during shop hours
- We handle the claim with your insurance
Insurance claim FAQ
Do I have to use the shop my insurance company recommends?
No. California law gives you the right to choose your repair shop (California Insurance Code § 758.5). Your insurer can't require you to use their shop.
Do you help with the deductible?
On approved insurance claims of $8,000 or more, we can help cover your deductible — up to $1,000. The repair must follow the estimate approved by your insurance company, and we never increase an estimate to cover a deductible (California Penal Code § 551(b)). Ask us for details.
What if the other driver was at fault?
You can file with the other driver's insurance (third-party claim) or with your own policy if you have collision coverage. We work with either and can help you decide which is faster.
What if my car is a total loss?
If the insurer declares the car a total loss, we'll explain the valuation. If you'd rather sell the car, our sister company NewGen Buy Cars buys totaled cars.
Can I get a rental car?
If your policy includes rental coverage, we coordinate with your insurer so you can get a rental while your car is in the shop.
Before & after
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After
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After
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Before
After*Deductible assistance of up to $1,000 is available only on insurance claims where your insurance company has approved a repair amount of $8,000 or more and the repair is performed in accordance with that insurer-approved estimate (California Penal Code § 551(b)). We never increase a repair estimate to cover a deductible. Not available on customer-pay repairs. Ask us for details before your repair begins.
**Free computer diagnostic scan: we read and explain your vehicle's trouble codes at no charge, no purchase required. If the problem needs in-depth testing (labor), we give you a written estimate and get your approval before any paid work, as California law requires.
†Warranty: limited lifetime warranty on our collision, body and paint workmanship for as long as you own the vehicle; 24 months / 24,000 miles (whichever comes first) on mechanical repairs, parts and labor. Not covered: normal wear, new damage, abuse or neglect, rust or chips from road debris, and customer-supplied parts. Warranty terms are written on your invoice.
‡Accident towing: you pay nothing out of pocket when you have collision coverage or the other driver is at fault — we pay the tow and bill the insurance company. If no insurance covers the tow, we tell you the price before the truck is sent.