Privacy Policy

Last updated: October 22, 2026.

NewGen Auto Repair ("we", "us") operates newgenautorepair.com. This policy explains what we collect when you use this website and how we use it.

What we collect

When you request an estimate, we collect the information you enter: your name, phone number, email address (optional), vehicle details, insurance company and claim number (optional), your message and any photos you upload. Our web host also records standard technical information such as IP address and browser type in server logs.

How we use it

We use your information only to respond to your request, prepare your estimate, communicate with you and, if you ask us to, with your insurance company or warranty company about your repair. We do not sell or rent your personal information.

Who we share it with

We share information only with your insurance or warranty company when needed for your claim, with service providers that host our website and email, or when required by law.

How long we keep it

We keep estimate requests and repair records as long as needed for your repair and as required by California law for auto repair records.

Text messages (SMS)

If you check the SMS box on our estimate form, we send you text messages about your estimate, repair status, insurance claim and pickup. Message frequency varies; message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. See our SMS Terms.

Your choices and California rights

You can ask us to access, correct or delete your personal information by calling (820) 888-2888 or emailing info@newgenautorepair.com. California residents have rights under the California Consumer Privacy Act (CCPA); we will not discriminate against you for exercising them.

Contact

NewGen Auto Repair, 818 E Walnut St, Santa Ana, CA 92701, (820) 888-2888.