In an accident? Call us 24/7.
Day or night, call (820) 888-2888. We'll send a tow truck, bring your car to our secure shop and help you start the insurance claim.
- 24/7 accident help
- All insurance companies
- Lifetime body & paint warranty†
- Se habla español

24/7 Accident Help & Towing at NewGen Auto Repair
The 24/7 line is for accidents. If you've been in a collision, call us any time — including nights, weekends and holidays — and we'll arrange a tow truck to bring your car to our shop in Santa Ana.
Regular service (oil changes, maintenance, drop-offs) is available during shop hours: Monday–Friday 9 AM–6 PM and Saturday 10 AM–4 PM.
After an accident: make sure everyone is safe, call 911 if anyone is hurt, take photos of both cars and the scene, exchange insurance information, and then call us. With collision coverage or when the other driver is at fault, you pay nothing out of pocket for the tow‡ — we bill the insurance company.
What's included
- Accident line answered 24/7
- Flatbed towing for collision-damaged cars
- Your car goes straight to our shop, not an impound lot
- Help with photos and the insurance claim
- Free estimate once the car arrives
Other services
Collision RepairFrame & AlignmentPaint & RefinishingPaintless Dent RepairAuto Repair & DiagnosticsInsurance Claims
- Send a few photos of the damage — 2 minutes
- We reply the same day during shop hours
- We handle the claim with your insurance
24/7 Accident Help & Towing FAQ
What areas do you tow from?
Santa Ana and the surrounding Orange County area. Call us with your location and we'll confirm.
Can I drop off my car for an oil change at night?
No — the 24/7 line is for accident help and towing. Regular service is during shop hours.
Who pays for the tow?
If you have collision coverage or the other driver was at fault, you pay nothing out of pocket — we pay the tow company and bill the insurance. If no insurance covers it, we tell you the price before we send the truck.
5.0 on Google
“They helped me after my accident, worked with the insurance claim, and the car came out looking excellent.”
“I recently had my BMW 528i serviced at NewGen Auto Repair — one of the best experiences I've had with an auto repair shop in Orange County.”
“Professional and honest auto body shop. Great paint quality, excellent customer service, and very helpful with insurance claims from start to finish.”
“I had some issues with electric and my air suspension wasn't holding air — finally got it fixed very professionally.”
“They prepared my car for a long road trip and checked everything carefully. Professional, fast, and very helpful.”
“Great people, quick and efficient. They guided me through the whole process.”
Visit our shop in Santa Ana
818 E Walnut St, Santa Ana, CA 92701. Free estimates — walk in during shop hours or send photos online.
Visit the shop
- Address
- 818 E Walnut St, Santa Ana, CA 92701
- Phone
- (820) 888-2888
- Mon – Fri
- 9 AM – 6 PM
- Saturday
- 10 AM – 4 PM
- Sunday
- Closed
- Accident help & towing
- 24/7
*Deductible assistance of up to $1,000 is available only on insurance claims where your insurance company has approved a repair amount of $8,000 or more and the repair is performed in accordance with that insurer-approved estimate (California Penal Code § 551(b)). We never increase a repair estimate to cover a deductible. Not available on customer-pay repairs. Ask us for details before your repair begins.
**Free computer diagnostic scan: we read and explain your vehicle's trouble codes at no charge, no purchase required. If the problem needs in-depth testing (labor), we give you a written estimate and get your approval before any paid work, as California law requires.
†Warranty: limited lifetime warranty on our collision, body and paint workmanship for as long as you own the vehicle; 24 months / 24,000 miles (whichever comes first) on mechanical repairs, parts and labor. Not covered: normal wear, new damage, abuse or neglect, rust or chips from road debris, and customer-supplied parts. Warranty terms are written on your invoice.
‡Accident towing: you pay nothing out of pocket when you have collision coverage or the other driver is at fault — we pay the tow and bill the insurance company. If no insurance covers the tow, we tell you the price before the truck is sent.